Putting your cursor on the 'Reports' box in the left-hand side menu will show the list of all the reports you have access to.
Subscribers
This report gives you the totals of all your subscribers, across all your groups. You will see totals for those subscribers who
have been disabled, unsubscribed, and bounced, plus overall totals of how many are sendable and not.
Subscriptions/Attrition
This report shows you the totals of readers who have subscribed and unsubscribed from your account in the last ten weeks.
Remember, if you need this data in a different format or from a different time range, custom reports are always
available upon request.
Usage
This report shows every send you've made through our system, listing the date and time of the send, the template sent,
the group sent to, the number of subscribers sent to, and the subject line of the email. Note that for each send, there
are links you can use to view the exact email that was sent out or a list of the subscribers the email was sent to. Note
the 'Show ALL Usage' link - you will need to click this to see the sends that went out to less than 15 subscribers.
Who Got What
This report shows -- in real time -- the number of subscribers who have opened each of your emails. Broken down by
each send, the report also lists the template you sent, the group you sent it to, the date of the send, the total number
of emails sent, and the open rate (percentage of opens from the total number of emails sent). The 'Who Opened'
link on the right will display a list of the subscribers who have opened your email.
Click Tracking
After clicking on this report, you will get a page with a dropdown menu. Choose the send (or 'campaign') you wish to
see the click tracking for. Note the 'who clicked' link in each row. Clicking that will show you a list
of the subscribers that clicked that link in your email.
Survey/Poll Responses
Open this report to see the responses you have received from any surveys you have included in your emails.
If you have sent multiple surveys, each survey's responses will be displayed in chronological order. To
remove a survey's responses from this page, click the 'Delete Existing Survey Responses' link located on each response table.
If a subscriber has already answered a survey, he or she will not be able to submit new answers for that
survey until you've deleted the existing responses.
Bounces
This report shows a list of every subscriber whose emails were found to be undeliverable. The list shows
each subscriber's email address, the date of the last undeliverable email, and the reason the email
did not go through. Note the text at the bottom of the page that details when a subscriber is finally
marked as 'bounced'.
Helpful Hint !
Try and test your email in a variety of different email systems. If you do not have
multiple email systems at your disposal, you can always take advantage of our
Template Testing service
